Last updated on 20th June, 2023
When you use GetMovers we treat your information in accordance with Data Protection Laws. Our privacy policy explains how we collect and process your data, how you can access it, and how you can opt out.
This Privacy Policy explains what personal information we collect, how we process, with whom we share it, and how you (the user of the Service) can prevent us from sharing certain information with certain parties. You should read this Privacy Policy in its entirety. It is important that you read this Privacy Policy together with any other privacy policy, including our (“Cookies Policy”), or fair processing notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using your personal information. This Privacy Policy supplements our other policies and is not intended to override them. This Privacy Policy has been prepared in accordance with the Data Protection Act 2018 which implements the General Data Protection Regulation (or such UK legislation intended to replace or supersede it) (“Data Privacy Laws”). Defined terms used in the Privacy Policy have the meanings set out in the Data Privacy Laws. Our transport partners (“Transport Partners”) and third-party or sub-contracted drivers (“Drivers”) should also read the privacy notice by following the link at the end of this policy.
GetMovers is a digital product/asset of OneWorld Homes Ltd duly registered in England & Wales under company laws having registration number 10259644 and registered office at 124 City Road London, EC1V 2NX, United Kingdom VAT No. 383022517. References to “we”, “our” or “us” means GetMovers. We are a delivery, transportation, and storage services company. We are the controller of your data. This means that we are responsible for deciding how we collect, store, and use personal information about you.
Personal data is any information that tells us something about you whether directly or indirectly identified or identifiable as an individual. We may collect and use the following personal data about you.
This personal data is required to provide our services to you. If you do not provide the personal data we ask for, it may delay or prevent us from providing services to you. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses. If you provided personal data of other people for the purpose and fulfillment of a collection and/or delivery, it is your responsibility to notify these people that their data is/was provided to GetMovers. We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.
You may give us your Identity, Contact, and Financial Data by filling in forms, such as requesting a quote, or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
We may receive personal data about you from various third parties and public sources as set out below.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Click here to find out more about the types of lawful basis that we will rely on to process your personal data.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
| Purpose/Activity | Lawful Basis for Processing including Basis of Legitimate Interest |
|---|---|
| To register you as a new Customer, Transport Partner or Driver and provide services to you. | For the performance of our contract with you or to take steps at your request before entering into a contract. |
| To manage our relationship with you which will include: |
|
| To assist in arranging or maintaining any insurance coverage that you, and other users, may require, managing risk or obtaining professional advice. | For the performance of our contract with you or to take steps at your request before entering into a contract. |
| Conducting checks to identify our customer and verify their identity. Screening for financial and other processing necessary to comply with professional, legal and regulatory obligations that apply to our business, e.g. under health and safety regulation or rules issued by our professional regulator | To comply with our legal and regulatory obligations |
| Gathering and providing information required by or relating to audits, enquiries, or investigations by regulatory bodies | To comply with our legal and regulatory obligations |
| Ensuring business policies are adhered to, e.g. policies covering security and internet use | For our legitimate interests or those of a third party, i.e. to make sure we are following our own internal procedures so we can deliver the best service to you |
| Statistical analysis to help us manage our business, e.g. in relation to our financial performance, customer base, range of services or other efficiency measures | For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service for you |
| Statutory returns | To comply with our legal and regulatory obligations |
| Ensuring safe working practices, staff administration and assessments | To comply with our legal and regulatory obligations. For our legitimate interests or those of a third party, e.g. to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you |
| To record telephone calls both incoming and outgoing | Performance of a contract with you |
| To administer and protect our business, this website and App (including troubleshooting, data analysis, testing, system maintenance, data backups, support, reporting and hosting of data) | Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) |
| To enable you to partake in a prize draw, competition or complete a survey | Performance of a contract with you |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| Marketing our services to: - existing and former customers; - third parties who have previously registered with us or expressed an interest in our services; - third parties with whom we have had no previous dealings |
Necessary for our legitimate interests (to develop our products/services and grow our business) |
We will hold your personal data on our client management systems and use this to provide you with marketing information about similar services offered by us to those which you have engaged us to provide which we feel you might find useful from time to time. You can opt out of receiving this information at any time.
We may record any incoming or outgoing calls handled by the GetMovers support team (or transferred to any other department), and any call recordings may be used as follows:
If your call is being recorded, you will hear a pre-recorded message stating this before connecting to a member of the GetMovers support team and directing you to this Privacy Policy. The recording starts when you hear a beep and ends automatically when the call ends or when the call is transferred externally.
If you do not want your call to be recorded, please tell the person you are speaking to at any time that you wish the recording to be stopped. Call recordings are only accessed by members of staff at GetMovers. If you would like a copy of any call recording, you can submit a request in writing to support@getmovers.co.uk.
Call recordings will be securely stored for 12 months after the call was made and will be managed in accordance with Data Privacy Laws.
We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers (where possible) to ensure they can only use your personal information to provide services to us and to you. These will include but will not be limited to:
We routinely share personal data with:
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see Cookie Policy.
We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target GetMovers banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service.
We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyze Google’s interest-based advertising data and/or third-party audience data (such as age, marital status, life event and interests) to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties, such as Facebook to perform similar tasks, using your Contact, Technical, Usage and Profile Data.
To opt out of targeted advertising you need to disable your ‘cookies’ in your browser settings or opt-out of the relevant third-party Ad Settings. For example, you can opt-out of the Google Display Advertising Features.
We may transfer your personal data to an external third party which is based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will not keep your personal data for longer than we need to, the period for which we will keep your personal data will depend on the type of service you have requested from us. The retention period may be longer than the period for which we are providing services to you where we have statutory or regulatory obligations to retain personal data for a longer period, or where we may need to retain information in case of legal claim.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
We implement appropriate technical and organizational measures to protect data that we process from unauthorized disclosure, use, alteration, or destruction.
In addition to the technical and organizational measures we have put in place, there are a number of simple things you can do to in order to further protect your personal information:
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
If you wish to exercise any of the rights set out above, please contact us.
Please note that we will keep a record of the fact that you have made a request to exercise your rights, and our response to your request, to demonstrate compliance with our data protection obligations and so that we can handle any queries, complaints or claims in relation to your request. This record will be kept in accordance with our retention policies as described above.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you have any complaints about the way we use your personal data please contact the data protection officer at support@getmovers.co.uk who will try to resolve the issue. If we cannot resolve any issue, you have the right to complain to the Information Commissioner Office (ICO). If you need more information about how to contact the ICO please let us know.
If you have any questions, comments or requests regarding any aspect of this Privacy Policy, please do not hesitate to contact us by sending an email to support@getmovers.co.uk or writing to the Data Protection Officer, 124 City Road London, EC1V 2NX, United Kingdom.
From time to time we may need to make changes to this notice, for example, as the result of changes to law, technologies, or other developments. We will provide you with the most up-to-date notice and you can check our website periodically to view it.
This notice was last updated on 20th June, 2023.
The following outlines the additional privacy details with regards to our Transport Partners and Drivers. It does not replace the Privacy Policy rather it supplements it.
The additional Personal data we may collect and use about you includes;
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
| Purpose/Activity | Lawful basis for processing including basis of legitimate interest |
|---|---|
| To make a decision about your appointment as a Transport Partner, determine the terms on which you provide services on behalf of GetMovers and administer the contract with you as a Transport Partner. | Performance of a contract with you Necessary to comply with a legal obligation |
| To process payments in respect of any services you provide for GetMovers and keep a record of the same. | Performance of a contract with you Necessary to comply with a legal obligation |
| To provide your contact details to any Customers to enable them to contact you in order for you to provide services to them. | Performance of a contract with you Necessary for our legitimate interests (to provide the purchased service to the customer) |
| To review your performance as a Transport Partner, investigate any complaints concerning you, and make decisions about your continued engagement as a Transport Partner. | Performance of a contract with you Necessary for our legitimate interests (to maintain high levels of services and managing complaints) |
| To deal with any legal disputes that arise involving you, comply with health and safety obligations, and prevent fraud. | Performance of a contract with you Necessary for our legitimate interests (to maintain high levels of services and managing complaints) To comply with our legal and regulatory obligations |
| To administer the contract that GetMovers has entered into with a Transport Partner. | Performance of a contract |
| To provide your contact details to any Customers to enable them to contact you in order for you to provide services to them. | Performance of a contract with you Necessary for our legitimate interests (to provide the purchased service to the customer) |
| To review your performance as a Driver and investigate any complaints concerning you and any legal disputes that arise involving you. | Performance of a contract with you Necessary for our legitimate interests (to maintain high levels of services and managing complaints) |
| To respond to, and keep a record of, any communications that you, and other users, send to us for complaint investigation and fraud prevention purposes. | Performance of a contract with you Necessary for our legitimate interests (to maintain high levels of services and managing complaints) To comply with our legal and regulatory obligations |
In addition to the main privacy policy we routinely share personal data with:
as reasonably necessary for the purposes of: